RoadfableSupport
Found a bug, or something not working as you expect? Write to us and we will reply as soon as we can.
Contact
Write to hej@roadfable.app. Tell us which phone you have and what happened. You can also tap the feedback button in the app: it includes the screen, app version and your position so we can find the problem.
Frequently asked questions
Why does the app ask for my location, even “Always”?
Stories start by themselves when you drive past a place. For that to work while the screen is off, the app needs permission to use location in the background (“Always”). The place you are approaching is worked out on your phone, and your route is not stored by us. Read more in the privacy policy.
Can I use the app without “Always”?
Yes. With “While using the app” the map and stories work, but only while the app is open on screen. You can change the choice in your phone’s settings.
Does the app use a lot of battery?
It is made to run with the phone in a mount or on charge. While you drive, GPS is used more often; after a few minutes standing still the app switches to a power-saving mode, and the service stops when you close the app. If that is not enough, plug the phone in in the car, or use “While using the app”.
Stories do not start while I drive
Check that location is set to “Always” for Roadfable, that automatic playback is on in the app’s Settings, and that the phone’s battery saver is not closing the app. On some Android phones you need to exempt Roadfable from battery optimisation.
Does it work without mobile coverage?
Yes, if you prepared the trip offline beforehand (Settings or the trip plan). Then map and stories are on the phone, with the recorded narration where a story has one; the rest is read aloud by your phone’s voice. Without that you need coverage to fetch a story.
How do I delete my account?
In the app under Settings or Profile, or follow the account deletion guide.
Known limitations in version 0.0.1
- The stories are in Danish. The voice and the app text are Danish even if your phone is set to another language.
- Coverage follows the Danish roads. There are no stories outside Denmark.
- Background location requires you to choose “Always”. iOS may pause the app if the phone is in low power mode.
- Offline use requires you to download the trip before you set off.
- There is no Apple CarPlay or Android Auto integration yet. Use the phone’s audio through the car (Bluetooth or cable).
- Access is unlocked when you sign in with your account.