Privacy policy

Last updated 31 October 2026

Who is responsible

Mahope, CVR 39413892 (Denmark) is the data controller for the information you give us when you use Roadfable. Privacy questions can be sent to hej@roadfable.app.

What we process

• Account: name, email and optionally a profile picture when you sign up. We store when the account was created and your role (free or premium). You can use the app without an account.
• Login: to keep you signed in we store a session with date, browser or device and IP address. A session expires after 7 days.
• Location: see the next section.
• What you write: reviews, suggestions for places and feedback from the app. Feedback is stored with the screen, app version and platform you wrote from, and with the position you were at, so we can understand what went wrong.
• Your progress: which stories you have heard, saved routes and route history, so you can pick up where you left off.
• Crash reports: see the section on Sentry.
• Purchases: the Roadfable app from the App Store and Google Play sells nothing and has no purchases. If we later open payments on the website, purchases are handled by our payment providers. We never store your card number and only learn whether a purchase went through and which plan you have.

Location, including in the background

Roadfable is an audio guide for the road. The app uses your location to show you on the map and to start the story about a place as you drive past it.

• In the foreground (the app is open): your location is used for the map and to find places nearby.
• In the background (only if you choose “Always”): so stories can start while the screen is off or another app is open. The app shows a persistent notice while this happens. While you drive, the location updates more often; after a few minutes standing still, less often to save battery.
• What happens to the position: deciding which place you are approaching happens on your phone. Your route and positions are not stored on our server. The exception is feedback or a report you send yourself from the app: it stores the position you were at together with your message.
• For how long: background location stops when you close the app completely, turn “Always” off in the phone’s settings, or revoke the permission. Positions sent with feedback are deleted together with your account.

You can change or withdraw the permission at any time in the phone’s settings. The app still works without background location, but it then has to be open on screen for stories to start by themselves.

Why we process the information

We use it to deliver the app: so you can sign in, find and hear stories, get help and optionally buy access. The legal bases are the agreement with you (GDPR art. 6(1)(b)), your consent for location (point a) and our legitimate interest in keeping the service secure and working (point f).

Sentry: crash reports

When the app crashes or hits an error it sends a crash report to Sentry (Functional Software, Inc.), our data processor. The report contains technical information: the error message, where in the code it happened, app version, device type and operating system. We use Sentry without personal data (no email, no name and no IP address is sent on purpose), and we remove coordinates from the reports as far as possible. No screen or audio is recorded. We use the reports to fix bugs, and they are deleted automatically after Sentry’s retention period.

Cookies and analytics

The app only uses the cookie that remembers you are signed in. We use no advertising or tracking cookies and show no ads. Visits to the website are measured with Plausible Analytics, which is cookie-free and does not follow you across other sites.

Waiting list for the app

If you leave your email on the waiting list on the front page, we only use it to send you one email when Roadfable arrives in the App Store and Google Play. We store your email, the language you chose, and when you signed up and confirmed.

• Double confirmation: you first get an email with a link. You are on the list only after you click it. If you do not confirm within 7 days, the address is deleted automatically.
• Legal basis: your consent (GDPR art. 6(1)(a)). You can withdraw it at any time.
• Unsubscribing: every email from the waiting list has an unsubscribe link that deletes your address immediately. You can also write to hej@roadfable.app.
• For how long: until the app is out and you have been told, or until you unsubscribe. Then we delete the list.
• Who sees it: only Mahope and the email provider Resend (data processor), which sends the email.

Who we share with

We only share what is needed for the service to work:

• Sentry: crash reports (data processor).
• Weather service (MET Norway, api.met.no): the weather at a place or where you are. The app sends the place's coordinates; the web app may send your position rounded to about 1 km, always without account or other details.
• Google Fonts: when you visit our website, the web app and the privacy pages, your browser fetches fonts from Google, so your IP address is sent to Google.
• Payment provider (Stripe, QuickPay): only if you buy access on the website. The app has no purchases.
• Map tiles (OpenFreeMap): the map in the app and web app is loaded from OpenFreeMap. Their server sees your IP address and which map area is shown, but no account and no position beyond that area.
• Email provider (Resend): sends confirmations and messages to you.
• Storage: pictures and files you upload yourself are kept on a secure file server.
• Statistics (Plausible): anonymised visit counts.

We never sell your information and do not use it for advertising or to track you across other apps.

How to delete your account

Your rights

You can at any time ask for access to, correction of or deletion of your data, ask for a copy, and object to the processing. Write to hej@roadfable.app. If you are not satisfied with our answer you can complain to the Danish Data Protection Agency.

Changes

If we change the policy we publish the updated version here with a new date.